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All Timberline Sales are FINAL - NO RETURNS
* There are no returns on clearance items
* There is a 15% restocking fee unless the item is defective
* Embroidered or embellished garments are not returnable
* Returns must be made within 15 days
* Returns must be authorized and issued an RMA.
* Returns without an RMA will be refused and returned
* Shipping charges are NOT refundable
* Sample items are not returnable
• To report a damaged shipment, defective garment or garments shipped in error please email us at email@example.com
• By placing an order on this web site, you indicate that you have read and agree to the following Return Policy and our Terms & Conditions.
• All claims for shortages, damages, defects, price discrepancies, incorrect merchandise, etc., must be reported within 72 hours of receipt of goods. Claims will not be accepted after this time.
• Without exception, PolosONSALE.com will not assume responsibility after garments have been imprinted, embroidered, washed or embellished in any fashion.
• Defective merchandise must be returned with a piece of tape indicating the location of the flaw.
• We will assist you in filing a claim with the shipment carrier if necessary or issue a Call Tag at our expense to pickup any defective merchandise or merchandise we or the manufacturer shipped in error. A re-shipment will be made in a timely manner (if necessary) at our expense.
• Garments which ship directly from the manufacturer may require additional time for processing your claim and for a re-shipment to be made. We apologize for any inconvenience this may cause. This is due to the order shipping directly from the manufacturer which takes the process out of our control.
• Any return for reasons other than those listed above will be charged a 15% restocking fee. The customer is responsible for returning the item(s) to the appropriate warehouse after a return authorization number (RA #) has been obtained from one of our return specialists.
• Sample items are defined as orders consisting of one style/one color/one size.
For all other returns please follow these instructions:
• You must first request a Return Authorization #, please email firstname.lastname@example.org.
• To help us better assist you, please include the following information in your email :
Order and Invoice #
Bill To name
Garment(s) to be returned including :
The reason for the return.
• Please allow 24-72 hours for your RA # and return instructions to be emailed to you.
• Credit will be issued within 2 Billing Cycles (Usually within 30 Business Days) from the date of receipt of returned goods at the return warehouse. We respectfully request that you contact PolosONSALE.com before contacting your Credit Card issuer to question a refund. Contacting your credit card company will automatically initiate a chargeback in most cases. Customers issuing chargebacks without proper cause or in an attempt to commit fraud are responsible for any chargeback fees from Visa and Mastercard.
Returns Must Meet ALL Applicable Criteria
• If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you. Consequently, your RA # will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with our suppliers and manufactuers allow us no room to make exceptions.
• Returns must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
Returns Must be Complete
• If your return is not complete, it will be rejected by our Returns Warehouse and returned back to you.
• All returns must include the following:
1. Original packaging (manufacturer's box, plastic bags, etc.)
2. Original intact UPC barcode and garment tags (if exist). Do not cut off the UPC code or garment tags until you have examined garments to your satisfaction. Removal of the UPC code and/or garment tags voids any possibility of return regardless of RA # or credit request status.
3. Valid Return Authorization Number (RA #). See RA # Conditions, below.
4. Original packing slip (if included in original shipment). Do not mail or dispose of the packing slip until you have examined and sized the garment(s) to your satisfaction.
5. All accessories (belts, tie straps, laces, strings, hoods, pouches, etc.)
6. The RA number must be written on the label used to return the item or on the outside of the shipping box. Items received with any writing on the original manufacturer's packaging will be refused and returned to you without credit approval.
Basic Return Policy
• Unless otherwise stated, you have 15 days from the date your shipment left the warehouse (regardless of when you actually took delivery of the product) to get a valid RA # from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 15 days, but it does have to be in the possession of the shipper (along with the valid RA #).
• If you are returning a non-defective/non-fault garment, you must pay return shipping fees. Shipping charges on the original order will not be refunded on orders in which no error was made on the part of PolosONSALE.com. The customer is responsible for all shipping charges on such returns.
• It is the customer's responsibility to count and inspect all merchandise before imprinting or washing to ensure it is the correct merchandise, correct quantity and in good condition as ordered. Without exception, PolosONSALE.com will not assume responsibility after garments have been imprinted, embroidered, washed or embellished in any fashion. Spec Samples are not returnable.
• Absolutely no returns on printed, worn, washed, decorated or otherwise embellished merchandise.
• Returns of unwanted merchandise or merchandise ordered in the wrong size or color by the customer must be approved in advance and will be charged a 15% restocking fee. Returns of this nature must be shipped freight prepaid by the customer.
• Unclaimed or refused shipments are subject to a 15% restocking charge, in addition to freight charges. Cancellations of orders already pulled will be subject to a 15% restocking fee.
• Any discount received as part of a quantity purchase will be forfeited if returned items bring the order quantity below the quantity for the discount.
• Closeout, Bargain Basement or Discontinued merchandise are final sales and may not be returned.
• Refunds on expired credit cards, Returns made 15 Days after shipment or returned without requesting a Return Authorization will be made by Store Credit only, NO EXCEPTIONS. It is the Customers responsibility to keep their Credit Card information on file up to date and to return their sample or unwanted apparel per our Return Terms.
• PolosONSALE.com is not responsible for discrepancies on orders received by parties other than the billed customer.
• Only the Purchaser may request a Return Authorization. Third party Return Authorization request will